We make every effort to get your order shipped as quickly as possible. In most cases, we ship the same day or next day. If there is any reason your order will be delayed longer than this, we will contact you to let you know.
If you are not satisfied with an item that you purchase through thegratefulhound.com, you may return the item for a full refund. Returns must be made within 30 days of purchase and are subject to non-perishable items (no treats or chews) that have all original tags and/or packaging.
Note: The Grateful Hound does not issue refunds for toys or any other items that have been destroyed and/or are damaged.
Mail your receipt and the items being returned to:
The Grateful Hound
114 Main Street
Northampton, MA 01060